Complaint Investigation Report

3.) Staff do not ensure that resident hygiene needs are met. It was alleged that R1’s hair would be greasy. Interviews with two (2) staff confirmed that R1 was observed with greasy hair on multiple occasions and staff would bathe and groom R1 even if R1 was not assigned to them. Based on the information provided by interviews, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit (See 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.