Complaint Investigation Report

Regarding the allegation: Unqualified facility staff are providing wound care to residents. On 12/11/2024, the Department received a complaint alleging Staff #1 (S1) of providing wound care to residents instead of calling hospice or home health agencies. Interviews conducted with the ED and S1 denied the allegation and stated that S1 does not provide wound care to residents. S1 stated that S1 provides first aid if needed, but that wound care is provided by outside agencies such as hospice or home health. Staff interviews conducted on 12/18/2024 and 01/28/2025 revealed that they do not do any wound care, only basic first aid. Staff interviews revealed that staff have not witnessed unqualified staff provide wound care to residents. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Facility staff are falsifying resident records. Interview conducted with ED revealed that the ED has not witnessed staff falsify resident records. Staff interviews conducted on 12/18/2024 and 01/28/2025 revealed that staff have not been pressured to falsify resident records. Staff interviewed stated they have not witnessed staff falsify resident records. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.