Complaint Investigation Report

The allegation of 'Facility signal system is in disrepair' alleges the pendant or pull cords do not function when pulled or pressed. During today's inspection and during the previous inspection, the LPA along with the Administrator tested the pendants and pull cords in the bedrooms and bathrooms of five apartments. The LPA observed the pager staff carries to be alerted immediately once the button was pushed or the cord was pulled. Staff interviewed during the 04/14/2022 inspection and during today's inspection did not report any issues with the signal system not working properly. The Administrator was also not aware of the signal system being down or not functioning properly. Based on the information obtained, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Facility signal system is in disrepair' is deemed unsubstantiated at this time.

Exit interview and report reviewed with the Administrator. A copy of the report and appeal rights will be emailed.