Complaint Investigation Report

567609849-8-20-2023-29-AS-DPEA-D2UTFC-20240227134118

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/12/2023 and conducted by Evaluator Teresa Camara

COMPLAINT CONTROL NUMBER: 29-AS-20230412125937

Facility is not offering clients appropriate activities.

Facility is not ensuring client has proper hygiene.

Facility is not providing adequate housekeeping services.

LIcensing Program Analyst (LPA) Teresa Camara conducted an initial complaint visit to the facility. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Liz Aced-Arnett. LPA and QAS initially met with lead staff 1 (S1) as the administrator was out of town. Administrator DiDi Daniel arrived at the facility at 1:30 p.m. LPA explained the reason for the visit.

At 11:18 a.m. LPA conducted a brief facility tour. At 11:20 a.m. LPA conducted an interview with S1. At 11:37 a.m., 1:19 p.m. and 1:22 p.m. LPA interviewed clients. At 11:50 a.m. LPA conducted a records review. Interviews conducted with clients and staff revealed clients are taken on errands when they ask, as long as they have the funds to pay for what they are planning to purchase. Clients confirmed they participate in activities, usually on the weekends, as they also go to day programs on weekdays. Facility, including client rooms and bedding, were observed to be clean. Clients were all well groomed and shower daily. Based on the interviews and records, no deficiencies were observed. Exit interview conducted and report issued.