Complaint Investigation Report

***This report was amended to include additional information to the original report issued.***

Regarding the allegation, “Staff did not ensure a designated administrator was present at the facility”; the concern of the Reporting Party (RP) is that the Adult Residential Facility has been operating with no Administrator or Certified substitute on site as the Owner/Licensee (O1) has gone out of the country without legal coverage. Furthermore, it was reported that the Administrators/Licensees/owners only make appearances to the facility if notified of a visit. The Department has listed Emmanuel Soratorio as the Administrator and Lew Soratorio Jr. as the Licensee of this facility, who were both present during today's visit. Interviews with the Licensee, and staff revealed that even though O1 is out of the country they are not the Licensee, nor the Administrator and that Jenica Soratorio is the current designated Administrator. The LPA was notified of the change of administrator during the facilities annual on 04/03/2025.

Administrator Janica indicated she is the current Administrator of the facility as of January of this year, and that her paperwork for a change of Administrator was submitted to the Department. She further indicated that she is at the facility at least 20 hours per week, and that back up Administrators Emmanuel and Amy Soratorio also visit the facility when she is not able to. She also stated that all her hours are not reflected on the written staff schedule as they tend to visit the facility whenever necessary more than her scheduled hours. Staff indicated that Administrator Janica normally comes to the facility on Mondays, Wednesdays, Fridays and sometimes on Tuesdays or Thursdays, and will go to the facility whenever needed. The Administrator was counseled by QAS to make sure all of her hours are reflected on the schedule by the end of each week. Clients were not present during today's visit. The LPA reviewed all the required documentation for a change of Administrator for Administrator Janica Soratorio during today’s visit which was complete and current. Based on this information, this allegation is deemed Unsubstantiated at this time

Regarding the allegation, “Facility has insufficient staff to meet the needs of residents in care” the concern of the Reporting Party (RP) is that there is a shortage of staff for overnight shifts. Staff interviews and staff schedule indicated that during the night shift there is always one (1) awake staff, and the facility has three (3) different staff that work the overnight shift. Night shift staff revealed that one (1) staff is enough to meet the clients care needs as the residents are sleeping and not having behaviors. Administrator and staff further revealed that clients and their families have not voiced any concerns to them about their needs not being met. Furthermore, Administrator Janica stated that they do not have any staffing issues and if they ever did they would be able to cover any shift necessary. Based on this information, this allegation is deemed Unsubstantiated at this time. No deficiencies were cited. Exit interview conducted and report issued.