Complaint Investigation Report

Regarding the allegation the administrator is not at the facility a sufficient number of hours. Administrator Emmanuel Soratorio indicated he is at the facility at least 20 hours per week. Administrator stated all of his hours are not reflected on the written staff schedule. Staff indicated either Emmanuel or back-up administrator Amalia Soratorio come to the facility daily. Administrator was counseled by QAS to make sure all of his hours are reflected on the schedule by the end of each week. Based on this information, this allegation is deemed Unsubstantiated at this time.

Regarding the allegation staff are not in good physical or mental health, this allegation was specifically regarding a staff who is related to the licensee. This staff had an accident at their personal home but did not sustain an injury. This staff actually worked at a different facility as the administrator but recently retired in August 2024. Based on this information, this allegation is deemed Unsubstantiated at this time.

Regarding the allegation Licensee has uncleared adults on the premises, this allegation was specifically regarding a staff who is related to the licensee. This staff works only on-call and does not live in the area. When this staff is needed this staff stays with their daughter at one of the licensees closed facilities. This staff is fingerprint cleared and associated to all of the licensee's facilities. This staff's spouse will also stay with their daughter at the closed facility but does not work at any of the licensee's facilities. Based on this information, this allegation is deemed Unsubstantiated at this time.

No deficiencies observed. Exit interview conducted and report issued.