Complaint Investigation Report

Staff 1 and 2 competed the required training and are receiving ongoing training.

Regarding allegation “staff falsified records” – Information provided lacked sufficient evidence to validate the allegation. Based on facility records reviewed and interview with staff and random resident there was lack of evidence to validate allegation at this time. Regarding allegation that “Residents are being financially abused by the licensee – LPA and administrator reviewed all P&I monies, records and interviewed random resident who were able to communicate. No discrepancies were found with residents P&I monies. Residents and other potential witnesses interviewed expressed no issues with the facility at this time. Licensee is not handling any other funds for residents.

Based on the above information gathered, although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the above allegations “Staff are not adequately trained, Staff falsified resident records, and Residents are being financially abused by the licensee” are deemed unsubstantiated at this time.

Exit interview conducted. A copy of the report was emailed.