Complaint Investigation Report

On 10/01/2024, the LPA toured the facility and observed all residents starting at 3:50 p.m., interviewed five (5) residents and two (2) staff. During today's visit, the LPA conducted a file review, and interviewed two (2) staff.

On the allegation "Residents left soiled for an extended amount of time."; it is the concern of the reporting party that two staff often leave residents in soiled clothing sometimes for up to 30 minutes. It was further reported that a third staff, Staff #1 (S1), has told residents to just use the restroom by themselves. To investigate the allegation the LPA conducted a file review, staff and resident interviews, and observations. File review revealed that the facility did not have staff by the names that the RP provided for the two staff that allegedly leave residents soiled for up to 30 minutes, however does have staff with similar names. Staff interviews revealed they have not observed any residents left soiled for a long period of time, and when a resident are soiled staff immediate assist the resident with incontinence care and clothing change if needed. S1 denied the allegation and stated that they call a caregiver over their walkie-talkie to change the residents if they notice a resident needs to changed and they ensure it gets done. S1 further stated that they are not a caregiver and do not have current proper training in changing residents, therefore they get a care giver or MedTech to assist the residents. Residents interviewed stated they were not left soiled for an extended amount of time, and that staff help when needed. On 08/07/2024, at 1:10 p.m. the LPA observed a resident coming out of their room with soiled pants, as soon as S1 saw them, they called for a caregiver to assist the resident get changed. The LPA observed a caregiver acknowledge the request from S1 and headed towards the resident. After a few minutes the LPA observed the resident with clean pair of pants on. The LPA did not observe any evidence of the allegation while at the facility. Based on the information obtained, there was insufficient evidence to prove the allegation. Therefore, it is deemed Unsubstantiated at this time.

On the allegation " Residents are not awarded privacy"; it is the concern of the reporting party that residents are being changed with their room doors open and other residents are walking by looking at them. To investigate the allegation the LPA conducted interviews and observations. Staff interviews revealed that residents are changed in their rooms, or the bathrooms and the doors are always being closed to award the resident’s privacy. Staff revealed that they have not observed the doors being left opened. Residents revealed that staff always close the doors when changing them. On 08/07/2024 at approximately 1:08 p.m. the LPA observed a caregiver assist a resident to the restroom and closed the door awarding privacy to the resident. Report will continue on LIC9099-C 3rd page.