Complaint Investigation Report

On 05/23/2024, LPA Cortez toured the facility, interviewed two (2) residents, and one (1) staff, observed residents at lunch, conducted a file review and obtained pertinent documents. During today's visit, LPA Cortez conducted a medication audit, toured the facility and interviewed staff.

On the allegation that Staff sexually abused residents; it is the concern of the reporting party that Staff#1 (S1) has been sexually abusing residents for decades. To investigate the allegations LPA Cortez conducted interviews and physical tours of the facility. Staff and residents were interviewed on 04/10/2023, 07/28/2023, 02/16/2024, and 05/23/2024. LPA Smith interview former staff on 07/27/2023 and LPA Cortez also interviewed residents TCRC Service Coordinators (SC). Interviews conducted with staff revealed that staff did not have any concerns or knowledge of sexual abuse occurring at the facility. Interviews with S1 revealed that S1 was consistently working at the facility for about four to five months in 2022 and now only visits the facility one to two times a year and denied ever abusing any of the residents in any form. In addition, S1 stated that their interactions with the residents was mainly checking in on them and making sure they were fine, and that the facility has a zero tolerance for abuse. Staff interviews revealed that S1 was very nice to the residents, and that S1 has never been seen mistreat the residents. Furthermore, all staff interviewed regarding the above allegation stated that any abuse would be reported. Interviews conducted with the residents revealed that staff treats residents well, and residents did not voice any concerns of sexual abuse. Interviews conducted with TCRC SC revealed that almost all the residents have a service coordinator who visits them once every three months and provide services depending on the resident. Services can range from crisis support, funding, and supplemental support among other services. Five of six service coordinators interviewed revealed that they have no concerns regarding the residents at the facility and that the residents are doing well. One of six service coordinators interviewed revealed that there have been previous concerns in the past, those concerns have been addressed with staff, and the concerns voiced were not related to sexual abuse. On 04/10/2023, 02/16/2024 LPA Cortez toured the facility and did not observe any health or safety concerns.

Report will continue on LIC9099-C (3rd page) .