Complaint Investigation Report

Regarding the allegation "Staff are not properly addressing pest infestation in the facility": Staff who were interviewed stated they had seen one or two roaches in one of the buildings. The facility immediately contacted a pest control company who addressed the issue on 5/29/2025 and 6/4/2025. There have not been any insects or vermin observed in the facility. The residents interviewed stated they had not observed any pests at the facility. This allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff do not ensure hot water can be accessed throughout the facility to residents": LPAs conducted water temperature samples in all of the facility's buildings and the temperatures were within the regulatory range of 105*F - 120*F. This allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are not providing residents with reasonable level of privacy in their bedrooms": This allegation was specifically regarding staff going into residents' rooms without knocking. Staff and residents interviewed stated staff always knock before entering their rooms. This allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff are not mitigating the spread of infectious outbreaks in the facility": This allegation was specifically regarding a number of residents who experienced gastrointestinal issues in May 2025. The facility's Resident Care Director was concerned there may be a Norovirus outbreak, utilized infection control practices and contacted Ventura County Public Health (VCPH) who came to the facility to evaluate the residents. Norovirus was not found in any of the residents and VCPH stated the outbreak was contained and they closed their case. This allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted, today's reports and appeal rights were reviewed and issued.