Complaint Investigation Report

indicates that today's breakfast is bagel with cream cheese and hard boiled egg. However, interviews and observation revealed the facility served pancakes and diced potatoes. For lunch, LPA observed hamburgers and potatoes served. No changes were noted on the facility menu observed in the kitchen. Staff and client interviews revealed that there is a variety of food served and the menu rotates weekly, with a 4-week rotation. Interview also revealed that while typically food is delivered on Mondays and Thursdays, there has not been a food delivery in the past 2 weeks. Management staff have gone out and purchased food to ensure the clients have food available, however, it is not what is indicated on the facility menu. Additionally, regulation does require that each meal shall meet at least 1/3 of the servings recommended in the USDA Basic Food Group Plan. Neither the observed menu nor the food served during today's visit meets this requirement. The facility did have a sufficient supply of non-perishable food and water to meet clients' basic food service needs, however there was not a sufficient supply of perishable fruits and fresh vegetables. LPA observed 1 bag of apple slices, 1 package of cherry tomatoes, and 1 bag of lettuce. Interviews did indicate that typically the facility has additional fresh fruits and vegetables, but hasn't in the past 2 weeks. There had been a Food Service Director, but that person left and the position has yet to be filled. In the interim, the Program Director is covering that role. As the facility had a large supply of frozen and non-perishable goods in the campus common food supply and the last bulk order was for a 2-week period, Program Director indicated that no food supply orders had been submitted last week. During today's visit, Facility Designee submitted an order for food to be delivered tomorrow, however there was not a 2-day perishable supply of fruits and vegetables present at the facility today. Based on interview and observation, there is sufficient evidence to support the allegation, therefore, the allegation that " Licensee did not provide adequate food service to clients in care" is deemed SUBSTANTIATED at this time.

Pursuant to Title 22 of the CA Code of Regulations and/or CA Health and Safety Code, the following deficiency was cited (refer to LIC 9099-D). Exit interview conducted with Facility Designee Jordan Ward. Today’s reports and appeal rights were reviewed and provided.