Complaint Investigation Report

It was alleged that staff do not ensure residents incontinence needs are met. It was reported that a resident may have been wearing the same diaper since discharge from the hospital. Interviews conducted with staff revealed that incontinent residents are changed at least three times per day, and all other residents are checked and changed as needed. Staff also stated that residents are alert and able to notify staff when they require assistance with changing. Furthermore, staff reported that no residents have complained about being left wet for extended periods of time. Additionally, 4 out of 4 residents interviewed expressed no concerns regarding the frequency of diaper changes or the assistance provided for their incontinence needs. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “staff do not ensure residents incontinence needs are met”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Report was reviewed and copy provided.