Complaint Investigation Report

Regarding the allegations "Staff did not ensure that resident was fed" and "Staff isolated resident", LPA reviewed records for resident #1 (R1) which indicated R1 could eat meals independently. R1 started out eating meals in the dining room but later requested all meals be served in their room. S1 recalled due to R1's condition with edema in their legs and R1's need for constant oxygen, walking was painful appeared to be uncomfortable due to the edema and shortness of breath. S1 suspected that was the reason R1 did not like to get out of their recliner and go to the dining room or participate in activities. R1 was brought trays for each meal. S1 observed R1 ate most of their meals. In addition, R1's physician's report indicated R1 was capable of communicating their needs and feeding themself. Based on this information, these allegations are deemed Unsubstantiated at this time.

Regarding the allegation "Staff do not ensure that facility is kept in a clean condition", LPA interviewed the maintenance director who stated housekeeping cleans the residents' rooms a minimum of once a week or as needed if there is an accident. Trash is removed from the room daily by caregivers. S1 stated they remove trash from residents' rooms at least one time per shift. R2 stated trash was removed from their room three times per week and their room is cleaned by housekeeping once a week. During LPA's visit, LPA observed R2 had a full trash can sitting outside R2's door. R2 stated it had been a couple days since the trash was emptied and R2 called the front desk to let them know the trash can was full. R2 stated they had never done that before and it was very unusual. R2 thinks the caregiver forgot to take the trash out. R2 had no complaints about anything at the facility, including cleanliness. Based on interviews this allegation is deemed Unsubstantiated at this time.

Exit interview conducted, appeal rights discussed, and a copy of this report issued.