Complaint Investigation Report

Regarding the allegation: “Facility did not address resident's medical condition:”

Staff interviews revealed that R1 chooses not to utilize facility transportation, but has a private caregiver take R1 to all medical appointments. Prior to the COVID-19 outbreak, R1 would leave the facility frequently and did receive medical attention regularly. Staff and resident interviews later revealed that R1 attempted to change medical providers and subsequently could not find an alternate primary care provider. R1 refused to see medical professionals that conduct visits on site at the facility. R1 chose an alternate provider, but the provider required R1 change specialists, so R1 canceled services with the primary provider. R1’s family member does not help R1 find alternate care. Facility staff have attempted to assist R1 with scheduling appointments and locating adequate medical providers, however, R1 refused assistance. Record review indicated R1’s medical condition has not changed since R1 has resided at the facility. In fact, R1 was initially in recovery when R1 first moved into the facility and R1’s medical condition improved after initially moving in. Based on record review and interview, although the allegation may be valid, at this time there is insufficient evidence to prove a violation did occur, therefore the allegation “facility did not address resident’s medical condition” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of this report and appeal rights were provided via email to Resident Care Director and Executive Director.