Complaint Investigation Report

On 12/15/2023, 6 staff members were interviewed. Based on staff interview, there were a couple residents who were diagnosed with scabies on separate occasions (10/26/2023 and 11/06/2023), but as of 12/15/2023 the residents no longer had scabies. It was stated that some residents did not have a confirmed diagnosis of scabies and were experiencing symptoms of itchiness. These residents’ physicians were notified and prescribed a PRN medication.

The review of records show that R1 was noted to have itchiness and redness on 10/26/2023. Based on staff interview, R1 was diagnosed with scabies. R1’s hospice nurse was notified and R1 was prescribed and applied a PRN medication.

Staff noted R2 was experiencing symptoms of itchiness. R2’s doctor and authorized representative was notified, and R2 was prescribed a PRN medication. R2 was also being seen by a home health agency for another condition.

Staff stated that R3’s itching was caused by dry skin. R3’s doctor was informed and prescribed a PRN medication. Staff denied the observation of R3’s skin being red and bumpy.

R4 was noted to be under hospice care. Staff stated that R4 was not exhibiting any symptoms. The review of R4’s records did not include notes of a diagnosis of scabies or symptoms of itchiness.

Staff stated that R5 was being seen by a home health agency and was not experiencing any symptoms of scabies. The review of R5’s records did not include notes of a diagnosis of scabies or symptoms of itchiness.

It was alleged that staff are not discarding PPE gowns after assisting residents who are under isolation or quarantine because they were not told to discard it. It was also alleged that residents who were experiencing symptoms of scabies were not placed under quarantine. Page 2 of 3.