Complaint Investigation Report

LPA also interviewed residents. R2 mentioned that he/she has visitors sometimes and they do go out. No one has stopped any visitors from visiting him/her.

Regarding the allegation of Residents are not accorded dignity and respect, RP stated that one resident complained that there were scheduled diaper changes so if someone had a wet or soiled diaper, they might have to wait more than an hour and half to be changed.

According to ADM, there is no schedule to follow for change in diapers. The residents are checked every 4 hours and as needed. There was an instance where R1 doesn't want to get changed and the staff kept asking. An ombudsman arrived and talked to the resident and staff was able to change the diaper. ADM added that there are 2 residents who wear pull ups but are still able to go to the bathroom on their own. S2 also mentioned that they monitor the residents with regards to their diapers but sometimes they are the ones who doesn't want to get changed when they are having behaviors. They just wear it just in case of accidents, but all residents are able to go to the bathroom by themselves.

For the allegation of Residents are not allowed to use the telephone and Staff isolated resident, RP stated that a day program attempted to contact a resident with home activities. ADM refused to give them the phone number to the house and insisted that all communication happen through her on her cell phone.

According to the Day program they called the ADM and left messages. LPA interviewed the ADM and it was stated that they can call anytime and that the phone number for the facility is posted in the transparency website. ADM did not isolate any resident. Residents are able to receive phone calls. S2 also added that no one has called the facility to talk to the residents during this time. And if so, they give the phone to the resident. Other case workers and social workers also call the facility phone number.