Complaint Investigation Report

415600982-6-18-2025-14-AS-KHOS-DJ5HDR-20250630060645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/17/2025 and conducted by Evaluator Komal Charitra

COMPLAINT CONTROL NUMBER: 14-AS-20250617152958

On June 18, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Program Administrator, Yolando Ruiz and explained the purpose of the visit.

Regarding the allegation, staff sleeping while on duty, according to the reporting, staff members are sleeping from 9:00am to 10:00am and 12:30pm to 1:30pm. No further information was provided by the reporting party.

During the visit, LPA interviewed staff members and toured the facility. LPA did not observe any staff members sleeping while on duty. All staff members were observed supervising clients and assisting with activities. According to staff interviewed, they have never witnessed staff sleeping on duty and if staff did sleep, it would be during their breaks and/or lunches outside in their cars.

Based on observations and interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Program Administrator and a copy is provided.