Facility Evaluation Report

Cadence Millbrae, Millbrae07/23/2026Licence 415601039

Capacity165
Census136
Date signed07/23/2026 04:40:27 PM
The inspector’s account

On 07/23/2026, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced case management - incident report visit. LPA met with the executive director Holly Suiter and explained the purpose of today's visit.

On 07/22/2026, the Department received an incident report regarding the kitchen of the facility kitchen being inspected by county Environmental Health Services on 07/20/2026, due to the allegation that the facility freezer did not hold accurate temperature. Environmental Health Services made findings that this was an unfounded allegation. During the same inspection old rodent droppings were found in certain areas, but not contaminating facility food supply. According to the administrator, these droppings were old and not from any current rodent issue. Due to this, Environmental Health closed the kitchen on 07/20/2026 after lunch was served. A food plan was set in place by the facility and food services for dinner took place as scheduled via catering and food preparation by their sister community. The kitchen was reopened by the next morning on 07/21/2026 around 10am by Environmental Health when corrections were observed. Breakfast services were provided to residents on 07/21/2026 as scheduled. The facility has operated with two pest control companies since 2025 with no issues regarding pest infestation. As part of today's visit, LPA toured the kitchen to ensure the freezer is fully operational and observed areas identified in Environmental Health's report where old droppings were found.

LPA reviewed plans that were executed and were in place to meet the resident needs. Pest control records were reviewed verifying services as continually in place with no active findings of pests.

No citations issued. Report reviewed with administrator and a copy is provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction