Complaint Investigation Report

415601039-6-8-2023-14-AS-KHOS-CT6HG2-20230626061021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SF COASTAL AC/SC , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2022 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 14-AS-20220919214843

- Facility did not provide a comfortable temperature for residents in care

- Facility did not adhere to admissions agreement

LPA Jeung met with business office manager and new executive director to discuss allegations, which were initially addressed in September 2022, when summer temperatures ranged from 75 degrees F to 97 degrees F for 7 days from 9/3/22. LPA toured facility and noted that the apartments which faced west were subject to the afternoon sun. Residents' apartments are not equipped with air conditioning, although page 2 of facility's Residency Agreement stated that apartments are provided with "...water, heat, electricity, air conditioning..."

Based on LPA's observations during initial visit on 9/22/22 and information obtained from facility staff and complainant, these allegations are substantiated. The preponderance of evidence standard has been met.

Deficiencies of the California Code of Regulations, Title 22 are cited on a following page.