Complaint Investigation Report

415601039-8-27-2025-14-AS-ACON-DMBV94-20251010161343

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/30/2025 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20250730083335

- Staff did not keep the facility free of pest

On 08/27/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver finding regarding the recieved allegations. LPA met with facility administrator Holly Suiter and explained the purpose of today's visit.

During the investigation LPA conducted interviews, made observations, and reviewed petinent documents regarding the allegations. It was discovered that there was an inspection done by the county Environmental Health Services confirmed the finding of one deceased pest in a trap set by their active contract with a pest control company. The facility is actively monitoring and taking preventative measures in pest control in the facility. Based on the report reveiwed from the county, the kitchen did pass inspections for food safety and storage. This allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Holly and a copy is provided on this day.