Complaint Investigation Report

Allegation: Licensee failed to supervise the resident.

It is being alleged licensee failed to supervise the resident, resulting in the resident bullying, abusing other residents. On 04/18/2025, between 10:00 am and 11:00 am, LPA interviewed the administrator (A1), who denied the allegation and stated the facility does constantly supervises the client, especially when they are outside in the backyard playing basketball and doing different activities. A1 also stated that the facility always has one (1) or two (2) staff members in the backyard ready to assist the clients. On 04/18/2025 between 1:00 pm and 3:00 pm, LPA interviewed one (1) staff member (S1) who stated that they always have one or two staff members near the clients when outside, ready to assist, redirect, and help the client when agitated. On 04/26/2025 between 9:00 am and 10:00 am, LPA interviewed four (4) clients (C1-C4). 3 out of 4 stated that the staff are with them a lot. On 04/27/2025, between 8:00 am and 8:30 am LPA interview one (1) client (C5) who denied the allegation. On 04/26/2025, between 11:00 am and 12:00 Pm, LPA interviewed two (2) staff (S2-S3); 2 out of 2 denied the allegation, and also stated they are constantly with the client. On 04/27/2025, between 8:30 am and 9:00 am, LPA interviewed two (2) staff members (S4-S5) 2 out of 2 denied the allegation and stated they never witnessed anything like that. 04/26/2025, LPA records reviewed of the LIC 500 indicated that the facility has three staff members on duty per shift, seven days a week. On 04/26/2025, between 9:00 AM and 10:30 am, LPA Richard observed two clients playing outside in the backyard. There were two staff members outside watching and doing activities with them.