Complaint Investigation Report

Interviews of clients, staff, and outside sources revealed there were no known recent incidents between the two clients. Interviews revealed that the direct care staff all have hands-on training on how to redirect the clients and conflict resolution. Interviews with staff revealed the incident happened so quickly and as soon as they observed it to happen they acted promptly and quickly to separate the clients and to keep everyone safe.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Tracy Mcknight, Program Manager via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.