Complaint Investigation Report

374603824-4-27-2022-08-AS-JRAE-CDXVVB-20220429164602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/25/2022 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20220325164322

Resident got into a physical altercation with staff resulting in bruising.

Licensing Program Analyst (LPA), Tiffany Holmes made an unannounced visit to close an investigation on the above mentioned allegation. LPA identified herself and disclosed the purpose of the visit. LPA met with Lorna Rosales, Caregiver and discussed the outcome of investigation. During the investigation, LPA toured the facility, conducted interviews and reviewed copies of facility records. It was alleged that the resident got into a physical altercation with staff resulting in bruising. Interviews revealed the client was scratched by a client at program. Interviews with staff denied any physical abuse or altercations with any clients at the facility. Interviews with clients revealed the staff are courteous and helpful. There haven't been any altercations or fights at the facility between staff and clients. Outside sources revealed there is no exact way of knowing where the bruise came from due to conflicting stories from the cleint. This agency has investigated the complaint alleging resident got into a physical altercation with staff resulting in bruising. Although, the allegation may have occurred and is valid, there is not a preponderance of evidence to prove the alleged violation occurred. As such, the finding for this complaint investigation is Unsubstantiated. An exit interview was conducted with Lorna Rosales, Caregiver, and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 01/16), were provided to the Lorna Rosales, Caregiver