Complaint Investigation Report, 11/13/2025 — Kalea House, Spring Valley CA

374603693-11-13-2025-08-AS-SJAB-DNE2AD-20251113161323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/14/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20250714114031

Staff touched residents in an inappropriate manner.

Staff made inappropriate comments in the presence of residents.

Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Sofia Tirado, House Manager.

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on July 16, 2025 and conducted a tour of the facility. It was alleged that the staff touched residents in an inappropriate manner and that staff made inappropriate comments in the presence of residents. Interviews with outside sources revealed they have not had any experiences with the staff speaking to clients inappropriately or touching the clients. Interviews revealed there haven't been any complaints from any staff to management regarding other staff that have been inappropriate. Interviews with staff revealed them denying the allegations of touching the client inappropriately or making inappropriate comments in front of them.

The Department has investigated the above-mentioned allegations and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Sofia Tirado, House Manager via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.