Complaint Investigation Report

Casa de Oro Residential Care, Spring Valley05/24/2023Licence 374604447

Census25
Date signed05/24/2023 12:36:39 PM
The inspector’s account

Interviews revealed C1 has been up the last couple of nights all night long and have slept during the day due to this. C1 has complained about being tired and feeling over medicated so the staff have been observing C1. A record review revealed that client has been steady on the same medications since arrival to the facility. The staff and Doctor are working closely to remove certain medications that should be as needed. Interviews also revealed C1 went from taking a pill to getting a monthly shot and that could possibly be the problem but there is not a definite answer as of yet. The investigation did not produce supporting evidence or supporting witness statements to substantiate staff over medicated resident. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Charity Bailey, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction