Complaint Investigation Report

Casa de Oro Residential Care, Spring Valley09/16/2022Licence 374604447

Census24
Date signed09/16/2022 04:34:25 PM
The inspector’s account

Interviews with outside sources are highly skeptical of the allegation and attributes the allegation disclosure to C1’s mental health. Interviews revealed C1’s responsible party has never discovered any drugs or drug paraphernalia in C1’s clothing or their portion of their room.

It was alleged that facility staff financially abused client. Interviews revealed that C1 is not responsible for their own money. Interviews and documentation also revealed that C1 is not able to handle their own cash resources. Interviews and observation show that C1s family member is the responsible party when it comes to C1’s finances. Interviews revealed that the facility did not hold any Personal and Incidental monies for C1.

The investigation did not produce supporting evidence or supporting witness statements to substantiate facility staff provided client with illegal drugs and facility staff financially abused client. Based on the evidence obtained from interviews, and record review, the complaint allegations are found to be unsubstantiated; as there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted with Alma Torres, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided at the conclusion of the visit

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction