Complaint Investigation Report

It was alleged staff did not assist residents with dressing needs. It was reported to the Department staff would leave residents in dirty clothes and not assist them with dressing. Interviews with internal and external sources revealed it residents were witnessed with dirty clothing and wearing clothing for several days. Interviews with internal sources corroborated it was the staff’s responsibility to assess and assist residents with dressing needs daily.

It was alleged staff was drinking while on duty. It was reported to the Department one staff member was witnessed to be under the influence of alcohol at the facility. Interviews with internal and external sources revealed Staff #1 (S1) had been witnessed to be intoxicated while at work on multiple occasions. Interviews and review of records corroborated S1 was no longer employed at the facility.

Based on evidence obtained, the preponderance of evidence standard was met, therefore, the allegations were Substantiated. The deficiencies were cited in accordance with California Code of Regulations, Title 22, and listed on the LIC 9099D. A plan of correction was jointly formulated with Business Office Director, Amanda Togia, Resident Service Director, Yesenia Reyes.

An exit interview was conducted with Business Office Director, Amanda Togia, Resident Service Director, Yesenia Reyes, to whom a copy of this report, LIC 9099D and Licensee/Appeals Rights (LIC 9058) were provided via email. An email read receipt confirms the documents were received.