Complaint Investigation Report

Interviews with staff revealed that R1 resided in the facility’s memory care and began receiving hospice services on 10/26/2023. Interviews with staff revealed that R1 was discharged from the facility on 1/19/2024 and transferred to a facility that provided a higher level of care. Interviews with staff and outside sources stated that R1 passed away on 1/27/2024 while at the higher level of care facility, which was confirmed by the facility’s death report. Review of R1’s county issued certificate of death also confirmed R1’s date of death and location at time of death. Interviews with outside sources corroborated the timeline provided by the facility. Interviews with staff and outside sources and review of R1’s certificate of death did not reveal any evidence that the licensee, facility management, or facility staff made any false allegations regarding R1’s status or death.

The Department has investigated the above-mentioned allegation and based on interviews and records review, it was determined that the complaint allegation is Unfounded, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with Executive Director Candi Laird , whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 3/22).