Complaint Investigation Report

It was specifically alleged that S1 made loud inappropriate statements to C1 which were determined to violate C1’s personal rights of being accorded dignity. The specific date when this incident occurred was not obtained during the investigation; however, multiple interviews with facility staff and outside sources who witnessed the incident confirmed that S1 made loud inappropriate statements directed at C1. S1 admitted the allegation and expressed regret for their actions.

We have found there is a preponderance of evidence to prove the alleged violation occurred and is therefore substantiated. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiency is being cited on the attached LIC9099D, and a plan of correction was jointly developed with the Licensee, Jun Beltran .

An exit interview was conducted with Licensee, Jun Beltran who joined in via conference call; a copy of this report, Deficiency LIC9099D, LIC811, and Licensee's Rights (LIC9058) were provided to Caregiver, Renogo.