Complaint Investigation Report

Staff interviews revealed that one staff member was previously reprimanded for providing resident information to Responsible Parties who were not associated to their loved ones. Staff interviews further revealed that management held a meeting with staff informing them not to provide facility information to staff who no longer work at the facility. The staff members suspected of breaking confidentiality denied providing resident information to outside parties. However, the investigation revealed one of the staff member's claims to be untrue, as outside source documents showed this staff member to be specifically named as the source of information by a former staff who no longer works at the facility. Confirmation was made with the resident's responsible party, who confirmed that they did not authorize the resident's personal information to be shared with the former staff.

Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violation occurred and is therefore substantiated. Deficiencies are cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). A Plan of Correction was jointly developed with the Licensee. An exit interview was conducted with Executive Director Chris Tharp, to whom a copy of this report, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.