Complaint Investigation Report

An interview with facility staff revealed that the alleged staff, S1, named in the allegation is not the name of any staff at the facility. A review of the Staff Roster and interviews with other residents and Outside Source #1 (OS1), who is familiar with the facility, corroborated this information.

Regarding the allegation that S1 caused injury to R1, in an interview with LPA, R1 reported this alleged incident did not occur with any staff from the facility. Interviews with other residents did not report witnessing any such incident as alleged or otherwise. OS1 did not reported ever having concerns with the way staff treat residents. Additionally, LPA unannounced visits to the facility did not raise any concerns.

Regarding the allegation that S1 handled R1 in a rough manner, in an interview with LPA, R1 reported not being handled in a rough manner by any facility staff. Interviews with other residents and OS1 did not report witnessing staff ever handling R1 or other residents in a rough manner. LPA unannounced visits to the facility did not raise any concerns.

Regarding the allegation that staff does not provide a safe environment for resident, in an interview with LPA, R1 reported feeling safe and their needs being met at the facility. Other residents did not report feeling the facility was an unsafe environment for themselves or for R1. An interview with OS1 did not report any concerns regarding facility staff creating an unsafe environment for residents in care. Further, during an LPA unannounced visit another resident had a visitor at the facility. This visitor reported to LPA not having any concerns regarding the safety of residents and made only positive remarks about facility staff.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.