Complaint Investigation Report

374604359-6-30-2022-08-AS-DPOL-CFW26N-20220630170726

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/16/2022 and conducted by Evaluator Liliana Silveira

COMPLAINT CONTROL NUMBER: 08-AS-20220516165110

Licensing Program Analyst (LPA) Liliana Silveira conducted a complaint investigation visit to deliver findings for the above allegation. LPA Silveira met with Caregiver Geovanni Solano and shared the findings.

On May 16, 2022, it was alleged that the facility unlawfully evicted Client 1 (C1). The Department’s investigation consisted of interviews and records review. It was alleged that C1 was not allowed back to the facility after being medically evaluated as cleared for discharge from the hospital on 05/14/22. Interviews and records review determined that C1 returned to the facility the next day on 05/15/22. Interviews also confirmed that facility staff coordinated with the hospital for C1’s return to the facility. Although there may have been initial communication issues between the facility and the hospital discharge personnel, there was no indication that facility staff refused to accept the client back into care or attempted to evict C1 from his place of residence.

The above allegation is determined to be unsubstantiated. This means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.