Complaint Investigation Report

It was specifically alleged that residents’ laundry and trash bins were overflowing. A co-complainant later informed that there were blood stains on resident #2’s (R2) furniture. Interviews with residents said that staff walk throughout the building in the morning and throughout the day to pick up their trash. Normally it would be housekeeping staff who picked up their trash when they cleaned their rooms, but if they have trash to be taken out, residents would place it outside their doors and staff would ensure it is picked up. Interview with staff corroborated the residents’ statements. They have staff conduct their last rounds of morning trash pick-up. The Housekeeping Service Procedures specifically indicate what housekeeping services includes and trash removal was included. Interview with an outside source did not have any concerns. A review of records revealed that the residents have notices posted next to their front door advising them of their assigned housekeeping day including the numbers to the front desk areas. Housekeeping records showed that staff have assigned units and allotted timeframes to ensure each unit has been cleaned thoroughly. The Housekeeping Schedule showed the areas where staff were assigned during the week. There are Independent Living (IL) and Assisted Living (AL) Cleaning Days sheets that separate each floor by section assigned to specific housekeeping staff. Per the cleaning days sheet, staff are assigned approximately 8 rooms daily to clean. The Housekeeping Assignment Sheet log showed that housekeeping staff are in their assigned room(s) for approximately 45 minutes to one hour cleaning their assigned rooms for the day. On November 2, 2023, LPA toured the facility and was able to observe residents’ rooms at random throughout the facility. Each room displayed to be clean and sanitary. There were no trash or laundry that overflowed the residents’ bins. On November 17, 2023, LPA toured R2’s room and did not observe any blood on their furniture. Based on the information obtained, there is insufficient evidence to support the allegation.

It was specifically alleged that staff did not provide residents with clean linens. Interviews with residents said that they are provided clean linens weekly or on an as needed basis. Residents had no issues with their linens being unclean. Residents said that they have an assigned laundry day that the care staff follow to launder their clothing. If they have the need to do an emergency wash, they notify the front desk and they will call staff to assist; or they also have the option if they want to launder their clothing themselves. Interview with staff corroborated their statements. Staff also said that caregivers are responsible for laundering the residents clothing by the end of their shift. If the laundry was not completed by the end of their shift, it would then be reassigned to the upcoming shift.