Complaint Investigation Report

It was also alleged that prior to the phone call mentioned above, R1 was visited in their room on two separate occasions by an unknown person and was asked for medical insurance documentation, making R1 feel like their privacy was violated. According to records collected, the unknown person was an employee of an outside source medical agency who was hired by the facility to provide rehabilitation services. Interview with outside source confirmed that outside source medical agency was only attempting to collect health insurance information to provide R1 with additional services.

Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Business Office Manager Kristin Molina, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.