Complaint Investigation Report

The investigation included interviews with staff members, the resident, and a review of records as well as a tour of the facility.

On April 24, 2024, an interview with R1 who was allegedly spoken to inappropriately was interviewed to get their perspective on the allegation. The resident denied that any inappropriate language or tone was used by staff and is happy at the facility and that "staff are really nice to me."

Interviews with staff on April 24, 2024, and provided their version of the events. Staff 1 (S1) stated that R1 had not made statements about any staff speaking to them inappropriately. The S1 mentioned that R1 had mentioned that outside sources had made inappropriate statements to them.

Based on the interviews conducted and the review of records, it was determined that the allegation of staff speaking to the resident inappropriately is unsubstantiated. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Myra Palmer, Administrator. Her signature on this form confirms receipt of the documents.