Complaint Investigation Report

Regarding the allegation of staff not meeting client’s incontinence care, records reviewed revealed that facility staff keep a log of incontinence checks for C1. These records indicate C1 being checked before going to Day Program. Interview with an outside agency familiar with the facility and C1 reported no concerns regarding C1’s incontinence care needs being met. Staff interviews corroborate C1 being checked before and after going to Day Program. On days when C1 does not attend Day Program C1 is checked frequently throughout the day.

Regarding the allegation that staff are not meeting client’s hygiene care needs, an interview with an outside agency familiar with the facility and staff reported no concerns regarding C1’s hygiene needs being met. Another outside source noted that C1 wears a helmet and noted that C1 will sometimes smell sweaty after being at Day Program all day. Per staff interviews, clients shower every day and C1 will sometimes shower twice a day. LPA observations during unannounced facility visits did not raise any concerns regarding client’s hygiene needs being met.

The Department has investigated the allegations that neglect/lack of supervision resulted in injury and staff verbally abused client. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Rhea Tabler , to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.