Complaint Investigation Report

Client 2 reported that Client 1 is no longer at the facility and stated that they have not seen Client 1 in approximately five months. Client 2 shared that they have attempted to contact Client 1, but have not received a response, and stated they do not know why Client 1 has not responded but still consider Client 1 to be a friend.

Staff reported that Client 1 and Client 2 were friends who frequently interacted, including trading and selling items to one another. Staff stated that while the clients would occasionally have verbal disagreements, they would resolve their issues and continue their friendship. Staff denied witnessing any physical altercations between the clients and did not report any concerns regarding supervision related to client interactions.

Based on interviews conducted, there is insufficient evidence to support the allegation that lack of supervision resulted in client-to-client altercations. Therefore, the allegation is deemed unsubstantiated. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.