Complaint Investigation Report

LPA observed, and manager interview confirmed: There were two (2) small black Blink-brand wireless cameras in the facility living room which transmitted a live feed to a smart phone in Licensee’s possession. Per LPA’s observation on 10/17/2025, it captured both video and audio. [LPA instructed Licensee to enter the cameras’ settings to deactivate audio recording, which was done in front of LPA that same day.]

Based on records and interviews, a preponderance of evidence exists to show Licensee employed surveillance cameras at the facility which recorded audio. The allegation was therefore Substantiated, and one (1) deficiency was cited for it per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D page). The Plan of Correction was completed that same day.

An exit interview was conducted with Manager Elizabeth Rivera, to whom a copy of this report, the LIC 9099-D page, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.