Complaint Investigation Report

On January 9, 2023, the Department received evidence from a third-party source which verified violations of Title 22 regulations. It was alleged that, medications not given as prescribed, staff were dispensing medications without a written order, and staff were not maintaining client records. The facility was notified about the third-party report on November 21, 2022, and corrective actions have been implemented for all three allegations. Based on the evidence obtained during the complaint investigation, the allegations were found to be SUBSTANTIATED, as there is a preponderance of evidence to prove the alleged violations occurred.

An exit interview was conducted; plans of correction were reviewed, a copy of this report along with Licensee Appeal Rights LIC 9058 (REV 3/22) were provided the Director and his signature confirms receipt of these documents.