Complaint Investigation Report

The third allegation states resident was not accorded comfortable living accommodations. Interview with R1 stated that staff do accommodate to R1's needs and do provide a comfortable living environment. Staff will closed windows and have provided R1 with a heater and additional blankets due to being cold all the time. Interview S1 and S2 stated a fan has never been placed on R1. S1 indicated the only fan that staff will turn on is a hallway ventilation ceiling fan to air out any odors when changing residents in care.

Based on the information obtained, the allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies were cited during this visit.

An exit interview was conducted, and a copy of this report was provided to caregiver Eladia Plenos