Complaint Investigation Report

walkthrough LPAs inspected four bathrooms during the inspection LPAs discovered that four out of four bathrooms are not delivering hot water. According to Title 22 hot must be in the range of 105 F /120 F, facility was below the 105 F range. In addition, during the inspection LPAs discovered sink faucets and showerheads to be in despair. During the inspection LPAs also discovered that the bathroom shower that serves room 15 & 16 was not delivering water.

Third allegation: Staff do not ensure facility is maintained clean. Regarding the allegation stated above, LPAs conducted a walkthrough of the interior of the facility, during the inspection LPAs discovered facility floor to be sticky. In addition, LPAs observed facility flooring to be in despair. Furthermore, LPAs observed graffiti throughout facility walls and in resident’s rooms. During the walkthrough LPAs discovered foul odor throughout the facility and in residents’ rooms. In addition, LPAs observed that four restrooms to be dirty and unsanitary.

Fourth allegation: Staff do not follow proper food services sanitation practices to protect food from contamination. Regarding the allegation, LPAs conducted a walkthrough of the facility kitchen during the walkthrough LPAs observed kitchen to be at standard. However, during the walkthrough LPAs observed cockroaches to be on the serving counter where food is provided and served to residents. Based on the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations Maintenance and Operation 87303 (a)(1), Buildings and Grounds 85087, Personal Rights of Residents in All Facilities 87411 (a) (2) & (3), Buildings and Grounds 85087 (2) from division 6, chapter, article 6, is, being cited on the attached LIC 9099 D.

An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to Facility Caregiver Rachelle Laureta at the conclusion of the visit.