Complaint Investigation Report

Interviews with two (2) staff members indicated that the facility conducts regular cleaning and maintenance activities to control bed bugs. Staff reported that contributing factors to the pest issues include residents frequently going out into the community, inconsistent personal hygiene practices among some residents and hoarding behaviors that increase the risk of pest infestation within the facility, despite facility applying house rules.

Based on the information obtained there is not enough evidence that facility has bed bugs. Therefore, the allegations that is deemed UNSUBSTANTIATED at this time.

An exit interview was conducted, and a copy of this report LIC9099, LIC9099C was provided to Facility Staff- at the conclusion of this visit.