Complaint Investigation Report

Additionally, findings from the resident interviews reflected that facility staff is present in the facility. Resident expressed no concern about being unsupervised for extended periods of time. Based on the information obtained, there is no evidence to support the allegation, therefore it could not be corroborated at this time.

It was alleged that staff threatened resident. This investigation consisted of facility observations, interview with staff and resident. On 5/15/2025 LPA Pang Lee conducted a facility visit and observed facility staff assisting residents. On 6/17/2025 LPA Shakaricka Hughes conducted a follow-up facility visit and observed facility staff assisting residents. Additionally, interview with 3 out of 4 residents revealed that staff has not been observed threatening residents in care. Interview with facility care staff revealed that allegations of staff threatening residents were denied. Based on the information obtained, there is no evidence to support the allegation, therefore it could not be corroborated at this time.

Staff does not ensure residents showering needs are being met.

It was alleged that staff does not ensure resident’s showering needs are being met. This investigation consisted of interview with staff and residents, and facility observation and records review. On 5/15/2025 LPA Pang Lee conducted a facility visit, interview with residents indicated no concerns and stated they are content with their current showering and hygiene needs and care. On 6/17/2025 LPA Shakaricka Hughes conducted a follow-up facility visit, interview with residents in care reflected no concerns with showering or hygiene needs. Interview with facility staff revealed that residents are showered regularly. LPA Hughes observed residents in good hygiene and presented with no evidence of soiling. Records review of Physician’s report LIC 602A indicated that 3 out of 5 residents do not require assistance with bathing and or showering. Review of resident showering schedule indicates that residents are on a weekly schedule which includes multiple showers per week. Based on the information obtained, there is no evidence to support the allegation, therefore it could not be corroborated at this time.