Complaint Investigation Report

One of the residents could not be interviewed due to their medical diagnosis. None of the residents interviewed corroborated any of the above allegations and all provided statements that the facility os overall positive, staff do a good job of meeting resident needs and residents are treated with kindness and respect. Residents interviewed denied being verbally abused or handled in a rough manner. Residents interviewed also denied that staff do not assist the residents with ADLs and provided statements that staff respond in a timely manner.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of Neglect/lack of supervision and Personal Rights are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed.

There are no deficiencies is cited per California Code of Regulations, TITLE 22.

Exit interview was conducted with Licensee. Appeal Rights were issued, and a copy of this report was left at the facility.