Complaint Investigation Report

342700157-4-15-2024-59-AS-LMUZ-D4VUP7-20240502154504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/16/2024 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20240216085138

Staff are not providing adequate food service for residents.

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/15/24 to deliver complaint findings for the above allegation. LPA met with administrator, Maria Susie Dizon, and explained the purpose of the visit.

Staff are not providing adequate food service for residents.-UNFOUNDED

An investigation has been conducted regarding the above allegation. LPA observed the facility food supply as well as interviewed residents regarding the food service. Based on observation and interviews, the facility keeps the required amount of food supply in the facility. Additionally, resident interviews indicated that residents are satisfied with the food service at the facility and feel that they have enough food to eat at every meal therefore the allegation above is UNFOUNDED. This agency has investigated this complaint. We have found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis.

Exit interview conducted and copy of the report was provided at the end.