Complaint Investigation Report

Allegation- Staff do not provide assistance in a timely manner.

The department conducted residents and staff interviews and facility observations to investigate the complaint allegation. During facility observations, it has been revealed that R1 has no Call Button to use in their room and facility did not provide any other alternative way so R1 can call staff if they need any assistance with thier care needs. Furthermore, residents and staff interviews indicated that facility were not accepting any calls form R1s phone as their number has been 'restricted' but facility has no explanation what was the reason behind that. Residents interview indicated that R1 has to ask thier room mate help if R1 need any assistance since only R1s room mate has access to call button. Facility observations indicated that if R1s room mate is out from room , R1 has no other way to call for help as R1 needed. Based on all the information, this allegation - Staff do not provide assistance in a timely manner has been SUBSTANTIATED. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The deficiency is cited on 9099-D, per Title 22 Regulations, Division 6.

Exit interview conducted with administrator. . Appeals rights provided. Copy of the report left at the facility.