Complaint Investigation Report

It was alleged that staff handled resident in a rough manner. Based on interviews and information gathered during the course of this investigation, it was revealed that facility staff did not handle R1 in a rough manner. 1 out of 4 residents interviewed stated that R1 was angry with facility staff and did not allow them to calm them down. An interview with facility staff was conducted and it was denied that facility staff ever handled R1 in a rough manner. Interviews with 4 residents were conducted. 4 out of 4 residents denied ever being held in a rough manner by facility staff. All residents also denied to ever witnessing any other residents being held in a rough manner. It is unclear at this time if staff handled a resident in a rough manner.

Allegation: Staff made inappropriate comments towards resident

It was alleged that staff made inappropriate comments towards resident. Based on interviews and information gather during the course of this investigation, it was revealed that facility staff was trying to calm R1 down from being upset. Facility staff told R1 that maybe it was best that they go into their room to calm down instead of the couch but R1 denied. An interview with 4 residents were conducted. 1 out 4 residents witnessed the incident between R1 and facility staff and it was denied that they heard facility staff make inappropriate comments towards residents. 1 out of 4 residents stated that staff may not make inappropriate comments but the way staff makes comments may be taken a different way. 2 out of residents denies staff making inappropriate comments towards them or other residents. It is unclear at this time if staff made inappropriate comments towards a resident.

Allegation: Staff inappropriately took pictures of resident

It was alleged that staff inappropriately took pictures of resident. Based on interviews and information gathered during the course of this investigation, it was learned that R1 alleged facility staff was taking pictures of them while sitting on the couch. An interview was conducted with facility staff and it was denied that they were taking pictures of the resident. It was stated by facility staff that they were taking pictures of areas surrounding the resident due to the damages that the resident had done at the time. An interview with 1 resident who witnessed the incident could not confirm or deny that facility staff was taking pictures of the resident. An interview with 2 additional residents was conducted. 2 out of 2 residents stated that they did not witness the incident and could not confirm that staff took pictures of any residents. It is unclear at this time if staff inappropriately took pictures of a resident.