Complaint Investigation Report
342701028-4-21-2022-25-AS-TORZ-CE2P3J-20220502105737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 520 COHASSET RD., STE. 170
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2021 and conducted by Evaluator Kerry Hiratsuka
COMPLAINT CONTROL NUMBER: 25-AS-20211118152214
Licensee did not provide a refund according to admission agreement terms.
Licensing Program Analyst (LPA)s Kerry Hiratsuka and Lavinia Muscan, arrived at the facility unannounced on 04/21/2022, to conduct a Complaint Investigation Visit. LPA conducted COVID-19 Precautionary prescreening, and wore surgical masks while at facility. LPA was screened by Caregiver.
The department investigated the allegation "Licensee did not provide a refund according to admission agreement terms." The department interviewed staff and reviewed resident admission agreement. Per the CA health and safety code a faclity may charge a pre-admission fee. There is a refund schedule for the pre-admission fee regarding how long a resident stays. Manager Maria Cucicea, admitted that she did not refund the pre-admission fee per the CA health and safety code.
Based on the above, the allegation is substantiated. The following deficiencies were cited on 909-D, per Title 22 Regulations, Division 6. Appeal rights left with facility representative.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction