Complaint Investigation Report

THIS IS AN AMENDED VERSION OF THE ORIGINAL REPORT DATED ON 07/23/2024.

It is unclear how (R1)’s glasses were broken based on interviews. It was also learned that (R1)’s hearing aid was lost at the hospital when (R1) was admitted to the hospital. It is unclear to who lost (R1)’s hearing aid. On 04/26/2024 it was learned that the facility gave (R1) a reimbursement of $400 for (R1)’s glasses.

The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegation is UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.