Complaint Investigation Report

It was also learned from Vice President of Operation, Terry Ervin that the facility response time is between 15 minutes or less. The documents revealed that 7 out of 8 residents SMART care log were not responded within 15 minutes or less minutes per Vice President of Operation, Terry. In addition multiple SMART care logs indicated that staff did not respond to residents until 30 minutes later.

As a result, this allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with administrator and a copy of this LIC 9099, LIC 9099-D page and appeal rights provided to facility.